At the moment when Google Play Store crashes, you get an error code. It’s quite easy to repair this issue. Before you try any of the fixes, switch between WiFi and data, because this might also be the cause of the problem. If you do not have a stable internet connection, then things will not run smoothly. This issue is quite common, and it should not take you a lot of time to fix it.
Google Play Store relies on plenty of other processes that run silently in the background. When you do clear the cache in the Play Store, it might be useful to do it with the Google Play services as well, and with the Google Services Framework. Wipe the data for Download Manager. After you’re done, restart your device, then update it. You will need to re-enter your login information. It might not hurt to remove your Google account from your phone once. But keep in mind that you will lose all your data synced with your Google account. Then add it again – it can solve plenty of problems.
First of all, you need to go to Settings, then to Apps, then to All. Find the Google Play Store, then select Force Stop. This will stop the process of the app. Then go to Storage, to more options. Tap on Clear Cache. This should fix the problem. Don’t forget to clear the data, too. It basically resets the app to its original form.
Uninstall the app
This can be done on a rooted device, but you can also do a similar process if your phone is not rooted. Go to Settings, to Apps & notifications, to See all apps. Then select Google Play Store and tap on Menu. Choose uninstall updates. Then update the app to its latest version.